BrickFTP™

Frequently Asked Questions:

How do I connect and upload/download via an FTP client?

See the Step-by-Step guides on the left side of this page. We have tutorials for Filezilla, Mac OS, Windows Explorer, and more. We strongly recommend using an FTP client to connect if you are doing lots of large file transfers.

How do I upload and download via the web workspace?

Simply log in at http://app.brickftp.com/ and you will see the files and folders that you can access. To upload a file, click the Upload button on the right. You can navigate by clicking folders to open them, clicking files to download them, and dragging and dropping files and folders to move them. To delete a file, simply click the red X on the same line as the filename. Just give it a try; it's real easy!

I have complicated permission requirements, does Brick support them?

Yes! Brick has a highly advanced permission system that allows you to assign permissions on a per-user and per-folder basis. You can give your vendors write-only access, your clients read-only access, and your employees full read-write access on each project folder. Or mix it up with any combination of the above. To assign permissions, just click "Show Permissions" in the top right corner of the web workspace when you're on the Files tab.

How do I add users and assign them permissions?

Our article on assigning permissions should help you out.

Can multiple people share the same username? Can they log in at the same time?

Yes! Many of our customers make a single username that is shared by several people (for example multiple people at the same customer or vendor). We do not prevent them from being logged in simultaneously. The only thing to note is that logging is performed at the username level, so all their activities would get merged into the same activity log.

Is there an API?

Yes there is. In fact, we have 3. They each provide a different level of abstraction and integration. First, we offer a Javascript API that makes it easy to upload directly to Brick from any website. It's very customizable and provides a nice upload progress bar to your users. The Javascript API also allows you to build a user registration form on your own website.

Secondly, we provide a REST API that operates using XML over HTTP. The REST API is our more advanced API that provides full control (create, read, update, and delete) over users, groups, and folders.

Finally, we provide a Web Hook API that sends notifications to your website or web application whenever an action occurs on your Brick site. If you have additional API requirements, please feel free to write us and see if we can help. We're typically willing to help out anyone on the Pro or Max plans if your requests are straightforward.

What protocols does BrickFTP support?

BrickFTP supports uploading and downloading via HTTP (port 80), HTTPS (port 443), FTP (port 21 or 3021), and FTPS (ports 21, 3021, or 990). Please note that while we do support the widely-supported Secure FTP (FTPS) Protocol, we do not support the SSH File Transfer Protocol, sometimes abbreviated as SFTP. We hope to add this in a future expansion.

Is BrickFTP secure?

We use a variety of different technologies to ensure security, including encryption of files at rest. Our Security Technology page explains it all in great detail.

Is BrickFTP reliable?

BrickFTP is designed for high-availability. Our Redundancy and Backups page tells you all about everything we do to keep our service available as much as possible. We also offer refunds if we fail to meet our uptime goal of 99.5% — please see our Terms of Service.

Where are files hosted?

All files are stored within the United States. Our servers primarily operate out of Northern Virginia (US East Coast). Our Redundancy and Backups page explains exactly where we store different types of data.

Can I point my own custom domain name?

If you are on the Pro or Max account, then yes! Please read the Transit Security section on our Security Technology page for an important note about SSL certificates and custom domain names.

Can you combine billing for multiple accounts?

Yes! Just E-Mail us and ask us to combine the billing for you. Furthermore, if you purchase at least one Max account, all additional accounts will only pay $3/GB for diskspace overage rather than $4 or $5 per GB.

Are there bandwidth limits?

We do not meter your bandwidth usage! However, if we notice that a given account is using an extremely high amount of bandwidth (more than 1,000 GB per month) or a high amount of system resources (due to to many concurrent logins or raw number of files stored), we may ask you to upgrade to a custom plan.

Can you accept purchase orders, mailed checks, mailed invoices, or annual prepayment? Are there any discounts?

We can accommodate any of the above needs on the Pro plan or above if you contact us. Mailed payments, invoices, or purchase orders need to be a prepayment for at least a 12-month term. We do not provide any discounts; all our customers pay the same price.

What is your refund policy?

Any account may be cancelled for a refund for any reason at any time. There are no contracts or hidden fees. If you cancel and request a refund, we will refund your most recent payment. No questions asked. One refund per person, please.

Do you still have questions?

Our support desk can help. Click here to contact our support desk.