Last Updated: May 10, 2016
We treat different types of information differently.
One type of information we collect is the actual contents of the files uploaded to your BrickFTP™ account ("Site Content").
Additionally, we collect "metadata" about your Site Content that is distinct from the actual content itself ("Site Metadata"). Site Metadata includes file and folder names, modification dates, permissions, size information and history notification. Site Metadata also includes usernames, group names, user and group settings, and site-wide settings.
Site Metadata does not include passwords used by users to access the Service. These passwords are stored in a salted, encrypted format, unless you specifically request that they be stored in cleartext.
We also collect usage information customarily logged by web and FTP server software, including the date and time of your visit, the originating IP address, the pages and images requested, and other similar types of information ("Usage Data").
In order to serve our customers, we collect personally identifiable information, such as names, addresses, phone numbers, email addresses, and sometimes credit card information when our visitors voluntarily submit such information. This includes information from those who communicate with us via e-mail or this Web Site, and information volunteered by consumers, such as the information you provide during account registration and signup ("Registration and Billing Data"), and contact form submissions and E-Mails ("Correspondence Data"). We will only use your personally identifiable information for the following purposes: (1) to deliver the products and/or services to you that you have requested; (2) to validate your compliance with the terms and conditions; (3) for content improvement and feedback purposes; (4) to reach you, when necessary, regarding your use of the Web Site or Service; and (5) for the few situations described below to better serve you.
Use of the Service requires support for cookies, small pieces of data that are stored on your computer's hard drive and transmitted back to the Service with each web page request. A cookie simply identifies your browser to the Service by assigning it a unique ID number, which enables us to associate your session with your account.
"Site Content" is stored securely and may only be accessed by users on who have been given the appropriate permissions to that Site Content by someone with Site Admin permissions on the account. We will not access this data for any other purpose, except as provided below.
"Site Metadata" is used by our software systems to provide the Service and may be displayed, subject to our permissions controls, to users on the account.
"Usage Data" and "Correspondence Data" is used to help us understand how the Service and our websites are being used and to help us improve our websites and the Service.
"Registration and Billing Data" is used for billing purposes and to notify you about important service-related notices.
By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.
Email or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the locations (e.g. city, state, and county) associated with the applicable IP address.
Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device.
If you visit this site and use OpenID or OAuth (such as Facebook or Google), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
Because there is not yet a common understanding of how to interpret web browser-based "Do Not Track" signals other than cookies, we do not currently respond to "Do Not Track" signals that are undefined.
Please note that you do have the option to configure most web browsers to not accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our Web Site or with our Service.
You agree that by submitting your telephone contact information on this web site and/or registering to receive the Service offered herein, such act constitutes a purchase, an inquiry, and/or an application for the purposes of the Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq. and any applicable state and local "do not call" regulations. We retain the right to contact you via telemarketing in accordance with the ATSR and the applicable state regulations.
Unless you request otherwise, we may use the name of your company and screenshots from your website in advertisements promoting BrickFTP™.
Our front-line employees and contractors, such as customer service agents, do not have any access to your "Site Content". They do, however, have access to "Site Metadata". They will only access "Site Metadata" for the purpose of providing customer support upon request.
We may use aggregated information about "Site Metadata" for the purpose of improving the Service. Please name your files such that the mere names of files or folders do not reveal confidential information.
We promise not to access your Site Content for any purpose. However, we feel compelled to note that due to the nature of the job, our software developers and database and server administrators may have access to your Site Content while logged in directly to our application servers.
As of May 10, 2016, there are four people at Action Verb, LLC with this level of access to our application servers, and all of whom have a legitimate business need to be able to access our application servers.
All access to our application servers by our employees is logged.
Wherever possible, browsing sessions to the Service are secured with SSL, to prevent eavesdropping, tampering, and message forgery. If SSL is enabled, you will see a lock icon in your browser.
You may choose whether to disable SSL or require SSL for your connections to the Service. We recommend always using SSL.
Action Verb, LLC complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Action Verb, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/
Action Verb, LLC
ATTN: EU Safe Harbor
8605 Santa Monica Blvd #20898
West Hollywood, CA 90069
Action Verb, LLC has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Action Verb, LLC, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/council/eusafeharbor/bbb-eu-safe-harbor-dispute-resolution-program for more information and to file a complaint.
You may use the Service to delete any of your "Site Content," and doing so will remove such content from our active servers immediately. If you have configured backup retention after deletion for your "Site Content", backups may remain on our backup servers for the period of time that you specified as the backup retention period.
All of your "Site Content" and "Site Metadata" will be deleted from our active and backup servers within 7 days when you cancel your account.
Because of our efforts to ensure Service availability, we maintain backup copies of all Site Metadata. As a result, residual copies of your "Site Metadata" may remain on backup media, backup servers, and disk snapshots for up to 30 days after deletion or account cancellation.
We do not support removal of Registration and Billing Data, Correspondence Data or Usage Data.
We do not knowingly intend to collect personally identifiable information from children under 18 years of age. If your minor child has provided us with personally identifiable information, you may contact us at the phone number or mailing address listed in Section 9 herein if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.
Your use of the Service is governed by a Terms of Service, which will prevail in the event of a conflict with this document.
This document was last updated according to the date at the top of this page.
If you live in the State of California, under the California Civil Code, you have the right to request that companies who conduct business in California provide you with a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes.
If you are a California resident and want to request information about how to exercise your third party disclosure choices, you must send a request using the online contact form listed in Section 9 above.
All requests must be labeled "Your California Privacy Rights" on the subject of the actual request. For all requests, please include your name, street address, city, state, and zip code. Please include your zip code for our own recordkeeping.
Requests that are improperly labeled or that are missing the required information will not be processed.